We would like to thank you for using MyBits backup service. Our mission is to provide a service with the highest standards in accordance with your needs. We understand that sometimes a service may not be what you expected it to be. If you are not entirely satisfied with MyBits, we provide the possibility to cancel our services and invite you to review the following terms related to our refund policy.
Refund of new services
MyBits provides full refund of the value of the services provided. Full refund will be granted 15 days from the date of purchase. User can request a refund by sending an email to: firstname.lastname@example.org. After 15 days all subsequent payments are final and non-refundable.
Active Service Cancellation
If the cancellation request for Active Services is received by MyBits till 15th of the month, your access to the Services ends at the end of current month. If the cancellation request is received by MyBits after the 15th of the month, your access to the Services will remain active until the end of the next month. In both cases if applicable the rest of the funds by, for example annual payment, will be refunded. To cancel a Service, please send an email to: email@example.com
We try to investigate and process refunds within 5 business days of receipt of a refund request, but in rare cases refunds may take up to 2 weeks to process. A reply will be sent to you after it has been determined if a refund is necessary. If it is confirmed that your refund request has met all of the conditions stated above, we will notify you in writing on the manner of payment that will be used to refund the monies paid. We at MyBits would like to assure all prospective and current clients that we will do our utmost best that would make this refund policy unnecessary.